Council Christmas Information

Published : 18/12/2018

Please be aware that Ashford Borough Council will be closed during the festive week. Should you need to get in touch with us for any issue that is an emergency please contact our main telephone line on 01233 331111 to speak to our Out of Hours team.

Below are the Christmas/New Year opening times for:

ABC Services at the Civic Centre

Monday 17th December 9am - 5pm
Tuesday 18th December 9am - 5pm
Wednesday 19th December 9am - 5pm
Thursday 20th December 9am - 5pm
Friday 21st December 9am - 5pm
Monday 24th December Closed
Tuesday 25th December Closed
Wednesday 26th December Closed
Thursday 27th December Closed
Friday 28th December Closed
Monday 31st December 9am - 5pm
Tuesday 1st January Closed

ABC Fast Track Desk at the Civic Centre (for copying and scanning of documents)

Monday 17th December 9am - 4pm
Tuesday 18th December 9am - 4pm
Wednesday 19th December 9am - 4pm
Thursday 20th December 9am - 4pm
Friday 21st December 9am - 4pm
Monday 24th December Closed
Tuesday 25th December Closed
Wednesday 26th December Closed
Thursday 27th December Closed
Friday 28th December Closed
Monday 31st December 9am - 4pm
Tuesday 1st January Closed

ABC Services at Tenterden Town Hall

Monday 17th December 9am - 3.30pm
Tuesday 18th December 9am - 3.30pm
Wednesday 19th December 9am - 3.30pm
Thursday 20th December 9am - 3.30pm
Friday 21st December 9am - 3.30pm
Monday 24th December Closed
Tuesday 25th December Closed
Wednesday 26th December Closed
Thursday 27th December Closed
Friday 28th December Closed
Monday 31st December Closed
Tuesday 1st January Closed

Santa on his sleighFree festive parking

Ashford Borough Council is once again offering free parking in both towns on Sundays to encourage as many people as possible to do their Christmas shopping locally, and support local businesses.

Free parking will be available in ALL council-run car parks in Ashford and Tenterden this Sunday 23 December
*The only exceptions will be the new Elwick Place car park (Ashford) where normal charges will apply and the Recreation Ground Road car park (Tenterden), where normal charges will apply on Sunday 23 December.

All car parks run by Ashford Borough Council are free after 6pm.

For more information visit our free parking page.

Food hygieneDon’t let food poisoning ruin your festive celebrations

If there’s one thing guaranteed to ruin your Christmas meal out with friends, family or colleagues, it’s a nasty bout of food poisoning.

But if you’re eating out, how do you know if the restaurant owner takes food hygiene seriously?

The Food Hygiene Rating Scheme rates eateries and other places that sell food on their hygiene standards, based on inspections carried out by Ashford Borough Council. What’s more, these ratings are available for everyone to see.

This national scheme, developed by the Food Standards Agency (FSA) in partnership with local authorities, rates food outlets on a scale ranging from zero at the bottom (which means ‘urgent improvement necessary’) to a top rating of five (‘very good’).

You can check the food rating online at, via a free phone app, or look for the distinctive green and black rating sticker that businesses are encouraged to display.

If you’re organising a Christmas gathering with family, friends or work colleagues at a local restaurant, pub or hotel don’t just examine the menu, also check what their hygiene rating is too.

TreecyclingRecycle your Christmas tree

If you subscribe to our garden recycling service, you can place your cut up tree in your brown wheeled bin and we will collect it. To sign up to our fortnightly garden recycling collection service visit the Garden Recycling webpage.

Or why not support the Pilgrims Hospices by signing up to their treecycling service.

The service will run from 12 January 2019 and residents across the borough can have their tree collected in return for a donation of their choice. Online registration is now open and will close at midnight on Sunday 6 January 2019. Simply visit the Pilgrims Hospices website or call 01233 504111. 

For details on waste and recycling collections due over the Christmas and new year period visit our Christmas collection dates page.

Your Ashford appYour Ashford App

Don't forget, if you're using a mobile device, you can also download the Your Ashford app. You can use the app to check bin collection days as well as view the Christmas refuse and recycling calendar. Simply search 'Your Ashford' in Google Play or the App Store on your device.